Refund Policy – Optic Boosts

Refund Policy Overview

Refunds and replacements are reviewed based on the service type, order status, delivery progress, payment method, and support review. Not every order is eligible for a refund once processing has started.

When Refunds May Be Available

A refund may be available if your order cannot be started, the service becomes unavailable before fulfilment, a duplicate payment was made, or Optic Boosts is unable to complete the order.

Delayed Orders

If an order is delayed beyond the expected delivery window due to a service-side issue, support may offer a refund, replacement, refill, partial refund, store credit, or another reasonable resolution.

When Refunds Are Not Available

Refunds are not available if the order has already started, the order was completed, incorrect information was submitted, the server/link/account was changed, deleted, restricted, private, unavailable, or the issue was caused by Discord or another third-party platform.

Server Boost Refunds

Refunds are not offered if boosts are removed, terminated, or affected by Discord, server security systems, anti-raid bots, platform enforcement, or issues outside our control.

Refund Method

Approved refunds are processed exclusively through store credit.

Chargebacks & Payment Reversals

Unauthorized payment reversals, chargebacks, or fraudulent disputes may result in cancellation of pending orders, loss of service access, and permanent restriction from Optic Boosts.

How To Request Help

If you believe your order qualifies for a refund or replacement, contact support with your order ID, payment information, server/link details, and a clear explanation of the issue.